A unique visitor is a distinct person (or device) who visits your site within the month. Multiple pageviews and repeat visits from the same browser count once — until cookies are cleared, private browsing is used, or the visitor uses a different device or browser.

Yes, you can upgrade or downgrade your plan at any time from your account settings. When you upgrade, the new features are available immediately and your billing is prorated for the remainder of your billing cycle.

Absolutely. You can cancel your subscription at any time with no cancellation fees. Your plan will remain active until the end of your current billing period, after which your account will revert to the free Hobby plan.

We accept all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. For Enterprise plans, we can also arrange invoiced payments and bank transfers.

Yes, we offer both monthly and annual billing. Annual plans come with a significant discount compared to paying monthly — you can toggle between the two options at the top of the pricing cards to see the difference.

Yes. On the Small Business plan and above, you can reuse the same CookieChimp account across multiple domains and websites — ideal for brands or organisations that manage more than one site. Enterprise & Agencies plans offer unlimited websites under the same billing group, with the ability to create multiple individual accounts for multi-brand setups or different teams, and monitor them all from a central place with shared pageviews.

We don't mind one-off traffic peaks — your consent banner will continue to work as normal. If your usage is consistently over your plan's limit, we'll get in touch to help you upgrade to the right plan. If we're unable to reach you or usage remains significantly over your allowance for an extended period, your account may be disabled.

Yes, our Hobby plan is completely free and includes up to 150 unique visitors per month. It includes essential features like banner customisation, geo-targeting, consent records and privacy policy embeddings — perfect for personal sites and small projects.

CookieChimp supports all major privacy regulations including GDPR (EU), CCPA/CPRA (California), VCDPA (Virginia), CPA (Colorado), LGPD (Brazil), POPIA (South Africa) and many more. Our geo-targeting feature automatically applies the right consent model based on your visitor's location.

Yes, our Enterprise plan is fully customisable. We offer unlimited websites, shared pageviews, a dedicated account manager, custom integrations, implementation support and data migration — all tailored to your organisation's needs. Get in touch with our team to discuss your requirements.